Adaptec Toast Troubleshooting

• Software version support
• Problems with the Basic Formats
• Disc Copy Format
• Error Messages

Back to CD-ROM, CD-R/RW Frequently Asked Questions

Software version support

Toast 3.8 supports MacOS 8.5 and 8.6

Toast 4.0, 4.1 supports MacOS 9.0 or later

(Mac OS 9.0 or later users should use Toast 4.0 or later.
4.1 recommended)

Problems with the Basic Formats

Listed on the Format menu according to frequency of use (most used at the top), these are the Toast basic formats:

• Mac Files& Folders

• Audio CD

• DISC Copy

Mac Files & Folders Format

Mac Files & Folders is one of the basic formats.

Toast reports that some aliases couldn't be resolved

Resolve Aliases is checked (activated), and aliases in the data you are copying point to files Toast can't find. This often happens, for example, when you drag a System Folder to Toast containing aliases of recently used applications.

Deactivate Resolve Aliases, and Toast records the aliases as aliases (unresolved), displaying them in italics.

Toast cannot find the related volume (error code = -35)

Resolve Aliases is checked (activated), and aliases in the data you are copying point to a volume Toast can't find.

Mount the missing volume or deactivate Resolve Aliases. If you deactivate Resolve Aliases, Toast records the aliases as unresolved aliases, displaying them in italics.

Toast reports that a file or folder could not be found (result code = -43)

This happens sometimes when you drag and drop groups of files onto the Toast main window.

To remove the error, rebuild the desktop by restarting the Macintosh while you simultaneously press and hold down the Option and Command keys.

You see only the first session on a multisession disc

You recorded more than one HFS/HFS+ session on the disc, but your current CD‑ROM driver doesn't support multisession discs. There are two possible solutions:

         If it's an Apple CD-ROM, update to Apple CD-ROM driver version 5.1x or later.

Insert the disc into your CD recorder and read it from there using the system extension Toast CD Reader. (Toast CD Reader mounts each HFS/HFS+ session as an individual volume.)

Audio CD Format

Audio CD is one of the basic formats.

Toast reports that your audio file is the wrong format

Save AIFF files in 16‑bit 44.1 KHz Stereo or Mono format. Use Toast Audio Extractor to extract and save files.

Your audio file sounds as if it's mono, not stereo

The sound file was saved in Mono format, and [Mono] appears beside its name. Toast converts mono files into stereo with both channels containing the identical sound information.

A disc replicator has a problem with your master CD

Many disc replicators require that the master be recorded in DAO Mode. If you create a master recording directly from CD to CD, using Toast's Greatest Hits, Toast might switch to TAO recording.

To produce a CD in DAO Mode, first copy the files to your hard disk (using Toast Audio Extractor, if you want) and record to the master CD from your hard disk.

It is also possible that your recorder does not Support DAO audio recording.

You hear noises between audio tracks

If the source CD sounds OK in an audio CD player, extract a couple of tracks, and then use Toast to audition the samples and make sure they sound clean. If they do, you can eliminate the source CD as the cause of the problem.

Another possible cause may be noise from other devices, chatter from your hard drive, your computer environment, or your cables. Do what you can to eliminate unnecessary devices, dampen noise in your computer space, and make sure your cables are connected properly.

Finally, some versions of recorder firmware can cause clicks between tracks. Contact the recorder manufacturer to get a firmware update.

Toast reports that your recorder doesn't support index generation

In TAO Mode, some CD recorders ignore index markers. If you copy the files to your hard disk and then record them from the hard disk, Toast uses DAO Mode, if your recorder supports it. This preserves index-points. Generally, however, they are seldom used.

Only the first session on a multisession audio CD plays in your CD player 

Consumer audio CD players are incapable of accessing multiple session of an audio CD. Only the first sessions tracks can accessed  by an audio CD player.

Toast reports buffer underruns (or crashes) while recording an audio CD from your CD-ROM drive

The source CD may be scratched or dirty, or the CD‑ROM drive may be too slow for the recorder. Check the source CD and clean it.

Change the Write Speed in the Recorder menu. Then try again in Simulation Mode.

Specific extensions are another possible cause of the problem.  

Disable all extensions except Apple CD‑ROM, Foreign File Access, and Toast Support extensions. 

Here are the steps to follow:

1. To bring up the Extensions Manager control panel, press and hold down the spacebar as you restart or power up your Macintosh.

2.In the Extensions Manager control panel, uncheck all boxes, except for the Apple CD-ROM, Foreign File Access, and Toast Support extensions.

3.Close the Extensions Manager and allow the system to continue powering up.

With Apple CD‑ROM, Foreign File Access, and Toast Support the only extensions enabled, open Toast and try your recording session again. We recommend that you use Simulation Mode first, to verify the problem has been resolved.

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DISC Copy Format

DISC Copy is one of the basic formats.

Your CD-ROM drive can't read a CD copy of a SCSI hard disk

If you try to copy an MS‑DOS formatted hard disk directly, you won't be able to read the CD.

Mount the hard disk on your Macintosh and record it in one of the following formats (rather than DISC Copy):

•        Mac Files & Folders format

•        ISO 9660 format

•        Mac/ISO Hybrid format

It is possible to create hybrid disks (readable cross-platform) in all three formats, although the requirements and results vary

Toast reports that it can't copy a CD directly

You may receive an error message when you use the Check Speed feature or as you start the writing process. If you are trying to copy a CD containing mode2 form2 (such as video CD, CD-i, CD Extra, or photo CDs), it cannot be copied directly.

Toast can't unmount a volume unless you close open files and programs first 

You can close the files and applications, then record the volume.

If you want to record open files and volumes, first activate Optimize On-the-Fly in the Select Volume dialog box.

You drop a volume onto Toast, and the format changes from Mac Volume 

You can write only local Macintosh HFS/HFS+ volumes in Mac Volume format. (For information on working with a Mac OS extended volume, HFS+, see "Recording a CD in HFS+ format" on page 4-21.) For other kinds of volumes, Toast selects the format Mac Files & Folders (for a server volume) or DISC Copy (for a non-HFS/HFS+ volume) and loads the data automatically.

Toast reports that it can't find the Apple CD-ROM driver

You activated the Bootable option in the Select Volume dialog box, but Toast can't find an Apple CD-ROM driver in the System Folder on your startup volume. (Toast uses the Apple CD-ROM driver to create essential boot information on a bootable CD.)

Toast offers to let you took for the driver. Click OK and select the driver you want to use.

With more than one HFS/HFS+ session on the same disc, you can see only the first session 

Your CD-ROM driver doesn't support multisession discs.

If you have an Apple CD-ROM driver, update to version 5.1.x or later. Or you can mount the disc from your CD recorder, using Toast CD Reader extension. With Toast CD Reader, each HFS/HFS+ session is mounted as an individual volume or icon.

Double-clicking the image of a temporary partition doesn't mount it

This worked in older versions of Toast. Now that you can save disc images for all formats, it's not possible to mount a disc image by double-clicking it. Instead, Toast opens, automatically selecting Disc Image format.

To mount the image, click Mount in the Toast main window.

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Error Messages

Some error messages come from Toast, others come from your recorder or your operating system. If you get an error that isn't explained in this chapter, please write down the error number or the sense code and description before you request technical support. The information is a big help in solving your problem.

Description = BUFFER UNDERRUN

The recorder's data buffer ran over while writing the CD. The recording has been aborted, and the disc is unusable.

Turn off all non-essential extensions. Remove unnecessary devices from the bus (SCSI, USB, etc.). Choose a lower Write Speed from the Recorder menu. Choose Preferences from the Edit menu and increase the RAM Cache. For SCSI, check cables and termination and replace them as needed.

Description = TRACK FOLLOWING ERROR

The problem is with calibration. The write laser can't find the last bit of data on the disc.

Possible causes:

• The recorder may not be level.

• The inserted CD‑R may be damaged.

• The recorder's calibration mechanism is defective.

• The brand of CD-R may be incompatible with your recorder.

Error code = 2

Your Macintosh cannot read the selected data. You may be trying to copy a disc containing mode2 form2 or audio sectors. Toast cannot copy such a disc.

Error code = -35

Resolve Aliases is checked (activated), and aliases in the data you are copying point to a volume Toast can't find.

Mount the missing volume or deactivate Resolve Aliases. If you deactivate Resolve Aliases, Toast records the aliases as unresolved aliases, displaying them in italics.

Error code = -50 (while trying to copy audio CDs)

There are two possible causes, one related to recording from a source CD, the other related to reading the source CD.

•         Recording-Third-party CD-ROM drivers (for example, FWB CD-ROM Toolkit) may cause problems if they are enabled when Toast tries to record an audio CD. As an alternative, control the CD-ROM with CD-ROM Speed Tools product from In Tech USA (www.intechusa.com).

If the source CD is scratched or dirty, do what you can to clean it. It is sometimes possible to polish off superficial scratches. Also try extracting the audio from the source CD in your recorder. (This requires Toast CD Reader.)

•         Reading-The only driver we support for reading from your recorder is the Toast CD Reader.

Result code = -43

Toast cannot find a file or folder you've dragged and dropped on the Toast main window. To resolve the problem, rebuild the desktop by restarting the Macintosh while you simultaneously press and hold down the Option and Command keys.

SCSI error-an unstable SCSI connection

Cables, terminators, or SCSI ports might be damaged.

Check cable connections and termination. In normal disk operations your computer system is more tolerant, but recording a CD requires perfect SCSI connections.

Sense Key = HARDWARE ERROR

The recorder may be damaged.

If you see this kind of error message frequently, please contact Adaptec's technical support.

Sense Key = MEDIUM ERROR

Data on the source disk may be corrupted. If possible, run a repair program (such as Disk First Aid) on the disk.

It is also possible that the brand or batch of CD-R media you are using is not working out. Change brands. There are big differences in quality

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